Cloud Computing in Chatbot and Its Shortcoming

Cloud computing is a paradigm that allow on-demand network access to shared computing resources. It is a model for managing, storing, and processing data online via the internet. (Cloud Computing)

Cloud computing is a growing market. According to a study by Forbes, Cloud computing is projected to increase from $67B in 2015 to $162B in 2020 attaining a CAGR of 19%. The examples of cloud computing are everywhere from the messaging apps to audio and video streaming services.

For example, chatbots, such as siri, Alexa and google assistant, all are cloud-based natural-language intelligent bots. Capacity of the cloud enables business to store information about user preferences and provide customized solutions, messages and products based on the behavior and preferences of users. These chatbots leverage the computing capabilities of the cloud to provide personalized context-relevant customer experiences.

Cloud computing is still in its infancy. (The basics of cloud computing) Although cloud computing benefits in both our ordinary lives and business, it can still cause lots of problems if we don’t regulate it in the right way. One of the problems with cloud computing is that technology is frequently light years ahead of the law. There are many questions that need to be answered.

Security and privacy is one of the biggest issue for our data. Does the user or the hosting company own the data? Can the host deny a user access to their own data? Data is kind of valuable asset for both individual and companies. How can the “big four” companies (Google, AWS, IBM, Microsoft) ensure users’ data privacy? In fact, these years more and more news pop up related to data leakage of business and individuals by the Internet companies.

Besides, owing to developing in very short time, lack education in public is also a problem. Cloud computing is a kind of service, not a product, so it is very hard to define and communicate in public. Due to a lack of normal communication between the cloud computing industry and its customers, users have very little control over or even knowledge of who may be sharing the same systems as them and the principle of system charge.

To some extent, regulation of the business customers of the cloud services providers is urgently needed.

References

https://www.newgenapps.com/blog/top-10-cloud-computing-examples-and-uses

Nayan B. Ruparelia, Cloud Computing (Cambridge, MA: MIT Press, 2016). Selections.

Derrick Roundtree and Ileana Castrillo. The Basics of Cloud Computing: Understanding the Fundamentals of Cloud Computing in Theory and Practice. Amsterdam; Boston: Syngress / Elsevier, 2014. 2.

Boudewijn de Bruin and Luciano Floridi, “The Ethics of Cloud Computing,” Science and Engineering Ethics 23, no. 1 (February 1, 2017): 21–39.