A common practice in organizations is that employees are promoted into management because they possess strong technical skills, yet their people skills are not taken into as much consideration. Berkeley Point Capital, one of the nation’s leading providers of multifamily capital solutions, recently commissioned a custom education program from Georgetown University to challenge that practice.
Emma Kiendl and Eric de Nijs, two faculty members from Georgetown’s Institute for Transformational Leadership, taught a total of 45 managers from Berkeley Point in a custom program called The Coach Approach to Leading, Managing, and Developing Others. The program was highly interactive and included live faculty coaching demonstrations, participant speed coaching experiences, and a focus on developing the skills of masterful listening, asking powerful questions, providing feedback, and making effective requests. These activities culminated in each manager drafting a development plan for a staff member.
By supporting their managers’ development, Berkeley Point is helping their managers become inspiring leaders and coaches of their in-house talent. We sat down with participant Asha Hawthorne to learn more about her experience:
INT: What were you doing in this photo?
AH: Eric was helping me think through solutions to a vendor relationship/communication issue I’ve been struggling with since joining the company.
INT: How did you feel while talking to Eric?
AH: Honestly, it felt like therapy (and I mean that in the nicest way possible). Eric is a master at listening and posing helpful questions that get you to a proper solution.
INT: Are you applying what you learned at Georgetown in your job? If so, how?
AH: I am applying what I’ve learned — both personally and professionally. The Coach Approach has opened my world to new possibilities!
INT: Do you have any advice about coaching for other managers?
AH: I would advise managers to focus more on building relationships than driving results. If you show people you care and are willing to invest in their growth, then they are more likely to go the distance with you.
Post by Emma Kiendl, an instructor in Georgetown’s Institute for Transformational Leadership. As an internal executive coach and organizational consultant with over 15 years of experience, Emma is passionate about helping clients broaden their perspective, explore new possibilities, and take action to achieve their goals. She is dedicated to helping public servants discover the impact they seek through their work and helping them grow into effective and resilient leaders.
Our Custom Education team works with organizations to provide education and training to enhance employees worldwide. Learn more about custom education >>